At Streamextv, we want you to be completely satisfied with your purchase. This Refund Policy explains the terms and conditions for requesting a refund for our IPTV services.

Please read this policy carefully before making a purchase.

1. Test Phase:

We offer a test phase of 24 hours for you to evaluate our IPTV services and ensure they meet your expectations. This test phase allows you to experience the features and performance of the service before committing to a full purchase.

2. Refund Eligibility:

If you encounter any technical issues or are unsatisfied with our IPTV services within the test phase, you may be eligible for a refund. To be eligible for a refund, you must request it within 21 days from the date of your initial purchase. After this timeframe, you will no longer be eligible for a refund.

3. Refund Process:

To request a refund, please contact our customer support team at contact@streamextv.online and provide the following information:

• Your name and email address associated with the purchase.
• Date of purchase.
• Reason for the refund request.

4. Refund Timeframe:

We strive to process refunds promptly. Refunds will be issued within the same day of your request, provided that it falls within the eligible timeframe. Please note that the refund processing time may vary depending on your financial institution.

No Refunds Beyond the Timeframe:

Once the 21-day refund period has elapsed, you declare that you no longer have the right to request a refund or be eligible for a refund. We encourage you to thoroughly evaluate our IPTV services within the test phase and make a decision within the specified timeframe.

Exclusions:

Please note that refunds will not be provided in the following cases:

• If the refund request is made after the 21-day eligibility period.
• If the IPTV services have been used beyond the test phase.
• If there is evidence of abuse or misuse of the services.

5. Communication: 

All refund-related communication will be conducted via the email address provided during the refund request. Please ensure that you check your email regularly, including your spam or junk folder, for any updates or correspondence regarding your refund.

6. Contact Us:

If you have any questions or concerns regarding our refund policy or wish to request a refund, please contact our customer support team at contact@streamextv.online

 We appreciate your understanding of our refund policy and hope that you have a positive experience with our IPTV services. We highly appreciate your satisfaction, and we will make every effort to address any concerns you may have.